Customer Success Manager

2 - 5 Years
Hyderabad

Job Description

Truepush is looking for a motivated and experienced Customer Service Manager to lead our customer service division. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, and setting customer satisfaction goals.
To qualify for the role, the ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest IT industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.
Responsibilities:
Supervise day-to-day operations in the customer service department.
Respond to customer service issues in a timely manner.
Create effective customer service procedures, policies, and standards.
Build SOPs and Processes to have minimal Error Rate.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest IT industry techniques and methods.
Requirements:
Bachelors degree in Business Administration or relevant field.
Experience With Leading IT Company is a plus.
Understanding with LEAN/Six Sigma Process Will be preferred.
3-5 years of proven experience in a customer service position.
Proficiency in Microsoft Office and customer service software.
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.

Salary: Not Disclosed by Recruiter

Industry:Internet / Ecommerce

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Operations

Role:Operations Manager

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

Doctorate:Doctorate Not Required

Company Profile

Way2Online Interactive India Pvt. Ltd.

Way2Online is a highly innovative consumer focused Internet technology company head quartered in Hyderabad. Our primary focus is consumer centric Internet business with an aim to delight the world with innovative products and services. Way2Online's unique combination of "Innovation +Technology + word of mouth" approach has helped to connect with millions Internet users across the country. Launched in Dec 2006, one of Way2Online's flagship product Way2SMS.com has revolutionized person to person messaging in the country. Way2SMS helps users to send free SMS to any mobile in the country. Way2SMS generates nearly 400 million page views every month according to comscore. It has delivered over 10 Billion messages since its inception.

Way2Online is a great place to work. We have an incredible working environment, an excellent class team that loves solving tough challenges, and a vision to change the world. Our team loves having fun together. We have regular hangouts, enjoy a catered lunch together once a week, and have crazy night after reaching our periodic Goals. We have Friday15, Knowledge Melt & other interesting things to keep our family of associates happy and bring a smile on their faces. We are located in Jubilee Hills, posh suburban neighborhood in west Hyderabad. We live here because this is the base to a number of small IT & other start-ups, community, natural beauty, recreation, and huge variety of fun things to do. When we're not hanging out or having fun activities in the sunshine, we buckle down and do things that make the world better.
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Recruiter Name:Bhanu Teja

Contact Company:Way2Online Interactive India Pvt. Ltd.